Question 1

How do I clean my nasal retainer ?

Accepted Answer

Hot water is sufficient to clean the retainer. However, if the wound is still bleeding and not healed you have to sterilize the retainer by using hot boiling water. Sterilizing process is super easy, Take a bowel and fill it with small amount of warm water. Put the retainer in the warm water and start to pour the boiling water in the bowel slowly until the water in the bowel becomes hot. Wait for 1 minutes until the retainer becomes hot. Now pour and fill the bowel with all the boiling water. Wait for 2 minutes then empty the bowel. Your retainer is now sterilized.

Question 2

Can i use alcohol to sterilize the nasal retainer ?

Accepted Answer

Using alcohol will gradually affects and damaged the silicone material. Try to sterilize your retainer with boiling water. It is safer, efficient, and budget friendly.

Question 3

My nasal retainer doesn't fit my nose. Will you refund me back ?

Accepted Answer

Unfortuntely due to personal hygein, We do not support refunds or returns. Please make sure to check your size prior to ordering.

Question 4

Do you have multiple colors ?

Accepted Answer

White trasparent color is the only available at the moment. We work forward to make more colors for you in the future.

Question 5

Do you ship internationally ?

Accepted Answer

Yes we do. Please contact our customer service at +971567894865.

Question 6

Will i get a travel case ?

Accepted Answer

Yes. Encore Medics Nasal Retainer comes with a dedicated travel case.

Question 7

How do i know my retainer size ?

Accepted Answer

Using a ruler or a measuring tape. Try to measure the size of Columella and your nostril length. Based on measurments you can select which size is best for you.

Email: info@encore-care.com +971567894865 +97155250888

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